Reviews

"Don't bother going to any other."

"I have used state farm since December and my bill has always been 150$. This month I get charged 190$ out of nowhere. So I call to figure what is going on because as a college student you don't just have extra money floating around. The lady proceeds to tell me my multi-car discount got taken off, which makes no sense because I have never added or taken off a car from my plan. Then she proceeds to tell me that I am going to have a one time charge of 29.99$. My plan has always been 150$ and I haven't changed anything so why am I getting random charges and increases. When I tell the lady I am cancelling she proceeds to laugh at me and I had to call 3 times to get them on the phone."

"I couldn't be happier with the exceptional service provided by Lisa. Her attention to detail and dedication to finding the best coverage for my home, auto, and RV policies have truly impressed me. Lisa goes above and beyond to ensure I understand my coverage options and always makes herself available to answer any questions I may have. Her professionalism and friendly demeanor make working with her a pleasure. I highly recommend Lisa to anyone in need of insurance services. She's not just an agent; she's a trusted advisor who truly cares about her clients' well-being."

"I have been with Lisa and her team for 10 years. She and her team have been great to work with, always quick to respond and very helpful during any situation I have had. I highly recommend her for all your current and future insurance needs!"

"Lisa browns office is one of the best to conduct business with they dont belittle you or treat you lowly for not knowing what your doing, time and time again they proceed to walk me through what i need and provide detailed step by step instructions i love doing my insurance business with them"

"I was with them for over a year covering my autos after I moved to the area. The roadside assistance sucks. I tried it outside of Mountain Home, ID. If you're not near a major town (in this case Boise,ID) they tell you good luck and leave you stranded. Lisa Brown at the office and her automated website have terrible customer service as well. I received a bid for Home Insurance from Lisa and she provided no explanation as to what was even covered. She just emailed a dollar amount and that I would get 15% off if I bundle. I had shopped around and found they are almost double the cost for Auto with less coverage than competitors. Even with the measly 15%. Lisa showed no interest in retaining my business after bringing this to her attention so I am going elsewhere. Maybe State Farm is a good company and this was just a bad experience with this particular office and this particular agent? I don't care to find out at this point.
Buyers Beware."

"Good agent. Always very helpful."

"Been with statefarm for 25 yrs never had an issue with a claim."

"Lisa was great on helping me to choose just the right coverage for me. By providing the low mileage discount i was able to save on what I had been paying with a different company. She also went over and above to suggest a local vet for my best friend Lady my 9 year old chihuahua. I am sure to enjoy the new insurance company and agent Lisa Brown"

"Lisa's office is always willing to work with me and is staffed with friendly professional people."

"Really nice people"

"Great customer service!"

"A very knowledgeable insurance agent.I would recommend them to all...."

"Great staff!"

"A number 1! They work with me no matter what! I will be with Lisa Brown State Farm as long as they will have me. Great auto insurance, I only have renters now and they still make me feel like my business is appreciated."

"Great Rates,very friendly staff-quick service."

"Very friendly and helpful."

"I felt this office was happy to help, very knowledgeable with the information they gave me and I felt taken care of. Thank you for your help!!!!"